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Natural Gas Vehicles

Natural Gas Vehicles Gaining in Popularity 

Gassing up the car is increasingly taking on new meaning in the Peach State and around the nation.

Use of natural gas for transportation is growing worldwide. In the next few years, North America is expected to see some of the fastest growth due to the fuel’s abundance and low cost here.

Up to now, Americans have been slow to adopt the natural gas vehicle (NGV) trend that has been popular in other natural gas-rich countries for several years. There are currently about 250,000 NGVs on the nation’s road today – less than 0.1% of total U.S. vehicles. Most of those are heavy- and medium-duty vehicles used as city transit buses, refuse trucks and delivery vans.

Sales of light-duty NGVs for personal transportation are on the upswing, however. U.S. carmakers are offering more natural gas-powered models. At the same time, refueling is becoming easier and more convenient as options for gassing up NGVs at home or at public stations increase throughout Georgia.

Natural Gas Vehicle FAQs

What is a natural gas vehicle?

A natural gas vehicle is designed to be environmentally and economically friendly. These vehicles can be powered by two forms of natural gas: compressed natural gas or liquid natural gas. Vehicles can either be dedicated to run on natural gas only, or a dual-fuel vehicle to run on gasoline and diesel as well.

How does a NGV compare to conventional vehicles?

The horsepower, acceleration and cruise speed of NGVs are comparable with those of equivalent conventional vehicles. Also, compared with conventional diesel and gasoline vehicles, NGVs offer other air-quality benefits.

What are the benefits of driving an NGV?

Fuel savings – The U.S. is a major producer of natural gas. This abundant domestic supply has driven down the price of natural gas, which typically keeps prices lower than that of oil or other alternative energy sources.

Environmental benefits – Some studies indicate they produce up to 90% fewer emissions than conventional fuels and reduce greenhouse gases 20-29% over diesel and gasoline.

Reduced maintenance costs – In some cases, oil change intervals for NGVs may be extended since natural gas burns cleaner than gasoline or diesel. Also, because natural gas engines have practically no carbon build-up, it is not uncommon for them to last longer than gasoline and diesel engines.

How long have NGVs been around?

The use of natural gas as a vehicle fuel in Italy in the 1930s, followed by New Zealand in the 1980s. It has been used as a fuel for U.S. fleet vehicles for more than a decade.

Where are NGVs more commonly driven?

The U.S. trails behind many other countries in its use of natural gas-powered vehicles. Worldwide, there were about 24.5 million NGVs by 2016, led by China (5 million), Iran (4 million), India and Pakistan (3 million), and Argentina (2.2 million). Brazil and Italy also have more than 1 million each on their roads.

Where can I buy an NGV?

Honda, GM and Dodge are currently manufacturing NGV sedans and pickup trucks for personal transportation. Check with local dealers for pricing and options. There are also a number of conversion options for light-duty vehicles.

If I buy an NGV, where can I refuel it?

There are more than 20 public alternative fuel stations in Georgia — most of them in and around Atlanta. Refer to the U.S. Department of Energy’s Alternative Fuels Data Center for the locations of natural gas refueling stations in Georgia and throughout the U.S.

NGV owners also have the option of purchasing their own refueling appliance, which provides the convenience of gassing up right in their own driveway. Walton Gas customers can have these appliances connected to the existing natural gas line at your house. Many say they are as easy and safe to operate as a gas range.

Learn More About Natural Gas Vehicles

U.S. Department of Energy Alternative Fuels Data Center

5 Reasons the Professionals Love Cooking with Gas

Cooking with gas
Have you been binge watching Food Network in search of a fabulous Valentine’s Day meal idea? A great recipe is certainly important, but how you cook it matters too, say professional chefs.

In a survey conducted among 100 professional chefs across the U.S., 96 reported that they prefer using a gas range for heir culinary creations. Walton Gas shares these five reasons the professionals love cooking with natural gas.

1. Fast Start

You can whip up a meal in a hurry because gas burners reach the correct temperature immediately when ignited. “Plus the change in heat levels is instantaneous,” says Christopher Kimball, founder and host of America’s Test Kitchen. Preparing a meal faster means you’ll use less energy, too.

2. Quick Cool

Gas burners cool quickly, allowing you to take a rolling boil down to a simmer in no time flat. This ensures that delicate dishes, like sauces, aren’t spoiled by a slow response time. A fast cool-down can mean the difference between a perfect, creamy consistency and a runny failure.

3. Greater Control

Seventy-two percent of the professional chefs surveyed cited greater control over temperature as one of the primary reasons for their preference. “Gas tends to have many settings, because you can turn the control knobs in tiny increments,” says chef Bruce Mattel, senior associate dean for culinary arts at the Culinary Institute of America. Patterned after models prized by professional chefs, today’s residential gas ranges offer super-low simmer settings among many features.

4. Even Heat Distribution

The flames on a gas cooktop are central so they heat pans evenly.  There are no cool spots that result in undercooking or hot spots to cause scorching.

5. Economical

Cooking with natural gas is economical. Most new models of natural gas cooking equipment use an electronic spark ignition, rather than a continuously burning pilot. This saves as much as 30 percent on energy costs.

You don’t have to be a professional to cook like one. This Valentine’s Day, whip up your famous beef Bourguignon or try out that new recipe for paella on a natural gas range — just like the pros. 

January Deep Freeze Results in Higher Energy Bills

Snow in Atlanta

Frigid air from waves of Arctic cold fronts will cause consumers to take notice when they receive energy bills for January.

The average high temperature for the first 18 days of the month was only 45 degrees, about 10 degrees cooler than normal. The lowest temperature during the same period was 14 degrees, with 12 of 18 mornings being below 26 degrees. The average low is 31.

That means it took a lot of heat to stay warm. The first 18 days of January required more than twice as much heating as the same time period in 2017.

That also means heating systems ran twice as much, sometimes for hours on end, causing consumers' energy bills to increase significantly. That's true no matter what fuel source - electricity, natural gas or LP gas - the heating system uses.

"Consumers should not be surprised when their energy bill covering January is up significantly," said Greg Brooks, Walton EMC spokesperson. "Heating costs may be double of what they were last year."

For electricity, heating can be as much as 60 percent of the total bill. For natural and LP gas, that figure could rise to as much as 80 to 100 percent.

Here are some tips to take a bite out of the Arctic chill:

  • Make sure your home is properly insulated and weather stripped. The most cost-effective place to add more insulation is the attic. Caulking gaps in the outside of your home is also an economical energy fix.
  • Open blinds and drapes facing south during the day to take advantage of solar heating.
  • Keep exterior doors closed as much as possible.
  • Wear heavier clothing indoors, like a jogging suit or thermal underwear and socks. That allows you to keep the thermostat at a lower temperature. Every degree lower can save three to five percent in heating costs.
  • Help your heating system run more efficiently. Change filters regularly and don't block vents with furniture or rugs.
  • Sign up for Walton EMC's and Walton Gas's levelized billing program. These programs shift some of the cost of higher months to lower months, making your bill a more even amount year-round.

Get Grillin’ for a Super Shindig

Chicken Wings Score for the BIG Game

Super Bowl Wings

Here in Georgia, it seems we can’t get enough of football. That’s why it’s a sure bet that many Walton Gas customers will join about a third of the nation’s population — an estimated 115 million people — to watch Super Bowl LII on Feb. 4. For many, though, the day’s gridiron matchup in Minneapolis will play second string to the real star of the game... food.

Football fans will nosh their way through the game at more than 25 million Super Bowl parties this year, a National Retail Federation study predicts. By the time the battle for the Vince Lombardi Trophy ends, party-goers will have packed away a feast amounting to the year’s second-highest food consumption day, topped only by Thanksgiving.

What’s on the menu at these super shindigs? Chicken wings — and lots of them! Last year, chicken wings eclipsed pizza as the most-consumed food during the game. The National Chicken Council estimates more than 1.33 billion wings will be gobbled on Super Bowl Sunday. That’s an average of four wings per American!


FUN FACT: 1.33 billion chicken wings weigh about 166 million pounds —338 times more than the combined weight of all 32 NFL teams.


That fowl fact is good news for the more than 100,000 Georgians employed in the poultry industry. Georgia leads all states in chicken production. Our state produces 26 million pounds of chicken each day, which amounts to a whopping 7 billion pounds annually. From farms to processing to allied industries, poultry packs a powerful economic punch, adding $38 billion to Georgia’s economy, according to the Georgia Poultry Federation.

Wing It!

Game day is synonymous with grilling for many. Super Bowl Sunday is the seventh most popular grilling day of the year. This year, you can get your grill on to make no-fuss, no-mess grilled chicken wings.

Here’s your Game Day Playbook for making these savory meat appetizers, according to the gas grilling experts at Char-Broil:

  1. Purchase about 5 pounds of wings, either whole or separated.

  2. Prep a baking sheet with two layers of aluminum foil. The first layer should fit the sheet tightly. The second should just lay on top of it.

  3. If you bought whole wings, cut them up into smaller pieces. You’ll be cutting through two joints. Cut through the joint that connects to the wing tip first. Discard the tip. Then cut the wing in half through the other joint, which is between the middle section and the drummette.

  4. Put the wings on the baking sheet and cover them with a light coating of oil. Season both sides with salt, pepper and onion powder.

  5. Preheat your gas grill to medium. Too much heat will char the outside of your wings while leaving the inside undercooked. Let the grill heat up for about 15 minutes. Discard the top layer of foil from the baking sheet.

  6. Now it’s time to cook the wings. Put them on the grill and reduce the burners to medium/medium-low.

  7. Cook the wings for about 20 minutes, turning them every 5 minutes. Check the internal temperature with a digital meat thermometer. Poultry needs to be cooked to 165°F.

  8. Remove the wings and place them on the baking sheet to rest.

  9. Once the wings have finished on the grill,  sauce them with different flavors — buffalo, barbecue, peachy mango jerk sauce. Simply toss the wings with your sauce in a large bowl. Then enjoy!

Get Cooking with Walton Gas

Each month, we feature a New Recipe Shared by a Walton Gas Customer in the Gasette newsletter. See what’s cooking at Walton Gas Recipes.

Going the Extra Mile

Walton Gas Powers Georgia 2-Day Walk for Breast Cancer

At Walton Gas, our employees are supporting breast health one step — one mile — at a time. A team representing our company and sister organization, Walton EMC, has walked in the 30-mile Georgia 2-Day Walk for Breast Cancer annually since 2010. Securing pledges for every mile completed, our Pink Power Teams have raised more than $200,000.

Walton Gas supplements our employees’ charitable efforts by sponsoring the annual fundraising event. That has added another $38,000 to money that It’s The Journey, producer of the Walk, can use to fund grants that pay for breast health and breast cancer programs throughout the state.


As a subsidiary of electric cooperative Walton EMC, caring for community is a natural part of who we are as a company.


Over the years, we’ve seen first hand how these grants benefit our customers and communities through breast health and breast cancer programs that focus on screening, diagnostics, genetic counseling and testing, support services and research in Georgia. So when Kim Goff, executive director of It’s The Journey, asked for our help with a special project last year, we enthusiastically agreed to go the extra mile.

New Name

What Kim needed was help launching the event’s new name. After 15 years at the Atlanta 2-Day Walk for Breast Cancer, it was being renamed the Georgia 2-Day Walk for Breast Cancer. Walton Gas stepped up as the official rebranding sponsor.

Walton Gas employees Savannah Chandler and Kathy Ivie were on hand at the walk’s 2017 closing ceremonies to help Kim and other volunteers unveil the refreshed name and a new logo.  

“We wanted the event name to better represent the scale of what we do and the fact that our grants serve people in over 100 counties in Georgia,” Kim said. Since 2003, the 2-Day Walk has raised more than $14 million and awarded 300 grants to breast cancer organizations in Georgia. 


More than 10,000 Georgians are diagnosed with breast cancer each year.National Cancer Institute


Two Days, 30 miles

The new name debuts with the 16th annual walk, which steps off on Sept. 29–30. Walkers will individually raise funds before striding through a 20-mile walk on Saturday and a 10-mile walk on Sunday. Members of Walton’s Pink Power team invite our customers and friends to join us as participants in this year’s event. Registration is now open at 2daywalk.org. All money raised by the Georgia 2-Day Walk for Breast Cancer stays in our local communities.

10 Home Security Facts that Burglars Hope You Won’t Read

What are the odds you will be a victim of a home burglary this year? Better than you might think.

A few weeks ago, the FBI released its latest crime statistics (from 2016 records), which reveal that a home burglary occurs every 20 seconds in the U.S. In fact, by the time you finish reading this post, about 10 homes will have been burglarized somewhere.

We’re sharing this startling statistic with Walton Gas customers because burglary is a crime you need to be aware of. EMC Security, another Walton EMC company and one of Georgia’s most trusted service providers, offers these facts every homeowner should know to protect your precious valuables and home from thieves.

1. Burglars Tend to Avoid homes with Security Systems

Multiple studies show that a home without a security system is three times more likely to be broken into. Sorry, that beautiful privacy fence around your yard or that cute puppy your son received for Christmas doesn’t count as reliable security.

Prevention: Get a monitored home security system, such as those offered by EMC Security (link https://emcsecurity.com/). Use the yard signs and window stickers you’re provided to alert potential intruders to your security system. Good to know: EMC Security is currently offering two free months of monitoring to new customers. Use the code WALTONEMCSECURITY when ordering.

2. Most Burglaries Occur Between 10 a.m. and 3 p.m.

Contrary to popular belief, the majority of home burglaries take place during daylight hours, not at night. Burglars tend to strike when most people are at work or school.

Prevention: A monitored security system will automatically alert police if a burglar enters your home when you are away.

3. The Highest Percentage of Burglaries Occur During the Summer Months

A report from the U.S. Department of Justice showed that from 1993 to 2010, on average, burglary rates were highest when homeowners were away on vacation and on hot days when windows and doors are most often left open or unlocked.

Prevention: Alert trusted neighbors and your security company when you plan to be out of town. Ask someone to bring in the mail and pick up newspapers out of the driveway. Arrange to keep the lawn mowed.

4. The Majority of Break-Ins are Committed by Someone Living Nearby

The typical burglar resides within two miles of the target home. Because they live close, it’s easy for them to learn your family’s daily schedule and strike when they know you’re not home.

Prevention: Vary your routine as much as possible. Set timers or use your smartphone to turn on lights in the evening. 

5. About 30% of Burglars Enter a Home Through an Unlocked Door or Window

First floor windows and doors, especially those concealed behind overgrown vegetation, are especially attractive to would-be intruders.

Prevention: Keep all entry points closed, locked and alarmed, even when you’re at home. Keep shrubs and trees trimmed back.

6. An Astonishing 34% of Burglars Enter Through the Front Door

Whether they walk through an open front door or kick in a locked one, burglars aren’t shy about using your home’s primary entry point.

Prevention: Keep your front door closed and locked at all times. Never give your house key to workers or hide a key outside your home.

7. The Master Bedroom is the First Thing Burglars Target

This is a jackpot room for the burglar because items like jewelry, collectibles, safes and cash can be found here. Next on the burglar’s list is the home office, living room and dining room where valuables are often openly displayed.

Prevention: Store your valuables in a safe that’s bolted to the floor, or hide them in unlikely locations.

8. Money, Electronics, and Weapons are the First Things Stolen

Intruders are looking for items that are easy to sell at a pawn shop. Insurance claims indicate the items most often appealing to burglars are cash, electronics, gold, guns, jewelry and silver.

9. Most Criminals can Burglarize a Home in 8 to 10 Minutes

Burglars look for homes they can easily enter, get what they want and take off before being noticed.

Prevention: Strengthen your home’s defense by getting a monitored home security system, keeping all entrances closed and locked and installing a high-quality front door.

10. On Average, a Burglary Results in a Dollar Loss of About $2,361

The FBI reports that burglary victims in 2016 lost a total of $3.6 billion, and nearly 70% of the burgled locations were residential properties.

Prevention: A basic security system will cost you far less than what the average burglary will. EMC Security offers monitoring for as little as $16.95 per month. Additionally, most homeowners insurance companies reduce premiums by up to 20% with proof of having a security system installed in the home. 

ABOUT EMC SECURITY

EMC Security is the only company in the market that gives customers the freedom to choose how they want to purchase and pay for home security, including their popular no-contract option. Using the most advanced technology, EMC Security strives to provide the best security systems and monitoring service available, as well as additional features, such as remote system control, home automation, video monitoring and other connected services to protect life, property and peace of mind. Learn more at emcsecurity com.

Bundle Up! (Billing, that is.)

Here’s a great time-saving resolution for 2018 - Bundle your billing.

Two of Georgia’s most trusted service providers — Walton Gas and EMC Security — are now offering a combined monthly statement for customers served by both companies. With Bundled Billing, you’ll find bill payment is faster and easier, leaving you with more time for the things you enjoy.

What is Bundled Billing?

Billing from Walton Gas and EMC Security is combined into one clear, simple monthly statement. Your natural gas service and home automation charges are detailed separately in a single, easy-to-read bill.

Why should I sign up for Bundled Billing?

Convenience! In addition to providing outstanding value, we want to be easy to

do business with – and receiving one less bill saves time (and money!).

What if I am a Walton Gas and Walton EMC electric customer?

Good news! You are already receiving bundled billing as an added benefit for being our customer.

Who is eligible?

Any customer served both by Walton Gas and EMC Security is eligible. This offer, however, excludes Jackson EMC and Greystone EMC customers.

How do I sign up?

Simply call Walton Gas at 770-Gas Heat (427-4328) to bundle your bills today!

Here at Walton Gas, we’re always looking for ways to improve your customer experience. You can always count on us for competitive, reliable service. Now, you can count on us for an easier way to pay your bills, too.

Bundle up, for a better 2018!

How Do We Get Natural Gas?

When any Walton Gas customer turns on a gas range to make dinner or switches on the furnace for heat, you’re doing what people in 62 million other American homes do daily: You’re using natural gas.

In fact, the U.S. consumes more natural gas than any other nation in the world.

Like all energy fuels, that natural gas has to come from somewhere. Using information from the U.S. Energy Information Administration (EIA), here is a short look at how natural gas gets from deep in the ground to Walton Gas customers.

Locating Natural Gas

Natural gas is a fossil fuel. Like other fossil fuels such as coal and oil, it forms deep below the Earth’s surface.

The search for natural gas begins with geologists who locate the types of rock that are likely to contain natural gas deposits. Some of these areas are on land and some are offshore and deep under the ocean floor. Natural gas deposits are often found near oil deposits.

FAST FACT: Texas is the top producer of natural gas among U.S. states.

Mining Natural Gas

In the United States and a few other countries, natural gas is produced directly from shale and other types of rock formations that contain natural gas in pores within the rock. Once a likely deposit of natural gas is located, it is commonly extracted by drilling a well vertically into rock formations.

FAST FACT: Currently, there are 553,495 natural gas wells in the U.S.

Gas trapped in the formations is released and flows up the well to the surface. Newly mined natural gas is called wet natural gas because it usually contains liquid hydrocarbons and non-hydrocarbon gases.

Extracting natural gas from deposits isn’t always easy. Any number of factors in the underground environment can make mining it a challenge.

In the past, it was common to recover as little as 10 percent of the available gas in a deposit. Today, enhanced recovery techniques are used to bring as much as 60 percent of the gas to the surface.

Methane and other useful gases are separated from the wet natural gas near the site of the well or at a natural gas processing plant. The processed natural gas is called dry or consumer-grade natural gas.

Distributing Natural Gas

Natural gas is sent to underground storage fields or to distribution companies through pipelines ranging from 2 to 60 inches in diameter.

FAST FACT: Most of the natural gas consumed in the U.S. is also produced in the U.S.

The continental United States has more than 210 pipeline systems that transfer gas to all 48 states. This system requires more than 1,400 compressor stations to ensure that the gas continues on its path, 400 underground storage facilities, 11,000 locations to deliver the gas and 5,000 locations to receive the gas.

Now, the next time you’re relaxing in a toasty warm house heated by natural gas, you’ll know where it comes from.

Kicking for the Kids

The main office of Walton Gas is located just a few miles from Sanford Stadium in Athens, home of the Georgia Bulldogs. From here, you can almost hear the cheers when Bulldog kicker Rodrigo Blankenship boots another field goal to help his team — and the kids at Camp Twin Lakes. 

Rodrigo rarely misses, a fact that has helped the Georgia Bulldogs claim this year’s SEC Championship and a chance to play for the national championship. Camp Twin Lakes is also a winner because Walton Gas donates $500 to its Kickin’ It for Charities ampaign for every field goal he makes.

Camp Twin Lakes is one of three charities that shares in the donations based on Walton Gas customer voting. Contributions come from new customer donations and the Kickin’ It for Charity campaign. Thanks to the surefooted Rodrigo and those who preceded him at the position, Camp Twin Lakes has received $70,000 from Walton Gas and its customers since 2013! 

For Georgia’s Children

Our donations to Camp Twin Lakes help put smiles on the faces of some of Georgia’s most deserving children.

Since 1993, Camp Twin Lakes has been providing life-changing camp experiences to thousands of Georgia's children with serious illnesses, disabilities and other life challenges. The organization provides weeklong summer camps and year-round weekend retreats at fully accessible and medically supportive campsites in Winder, Rutledge and Warm Springs. Camp-to-Go programs are provided at children’s hospitals and other locations throughout the state.

Camp Twin Lakes collaborates with nearly 60 different nonprofit organizations, each serving a different population, to create customized programs that teach campers to overcome obstacles and grow in their confidence and capabilities. Highly trained staff and devoted volunteers provide the programming as well as food services customized to meet individual dietary needs.

The Bulldogs’ kicker has successfully completed 15 of 17 field goals this season. Thanks to the team’s extended season — and Rodrigo Blankenship’s kicking skills — that number is likely to climb.

At Walton Gas, we’re keeping count. Every time he’s successful, we will gladly add to our donations for Camp Twin Lakes as well as the Salvation Army and Children’s Healthcare of Atlanta Foundation. Go Dawgs!

Natural Gas vs. Propane: What’s Best for Your Home?

What’s the difference between natural gas and propane? Does it matter which I choose? We hear these questions a lot at Walton Gas. Read on as Jeff Paul, one of our residential energy advisors, answers consumers’ frequently asked questions about natural gas versus propane for your home.

Are natural gas and propane the same thing?

Though both are fossil fuels, they are chemically different. Natural gas is extracted from he ground. It consists primarily of methane and sometimes includes small quantities of propane, butane and other gases, usually prior to refining. Natural gas is transported to homes and buildings by underground utility pipelines, and remains in a gaseous state from its production all the way to the stovetop or furnace. Propane is extracted from crude oil and petroleum gas during their refinement processes. It is sometimes referred to as liquefied petroleum gas (LPG). It is almost always sold in tanks of various sizes.

I currently use propane. What are the advantages of changing to natural gas?

Propane prices can rise quickly when supplies get tight in winter. Propane requires you to have a storage tank on your property, and you have to pay your supplier every time it's filled. With natural gas, you don’t need a storage tank. It is delivered to your home through underground pipes as you need it. You pay for natural gas only after you use it.

Which costs less?

Propane is processed from natural gas, and this processing factor contributes to its higher cost compared to natural gas. With the competitive rates offered by Walton Gas, natural gas provides the most for your energy dollar month after month. Take a look at Our Prices and compare them to the energy source you’re using now. Plus, Walton Gas allows you to lock in a great low rate, so you are never surprised by your energy bills.

Which energy fuel offers the greatest convenience?

In our area, many homes are constructed with natural gas pipes already installed. All you need to do is turn on your service to always have a steady supply. Since propane comes in tanks that have to be refilled periodically, you’re always at risk of running out — just when company is coming for dinner or it’s cold outside.

Will natural gas or propane add to my home’s resale value?

Real estate professionals tell us that natural gas is an added amenity homebuyers appreciate. These days, natural gas cooktops are especially in high demand thanks to the popularity of TV cooking shows.

How do I choose the best natural gas appliances for my home?

At Walton Gas, we want you to get the most out of your residential natural gas service. A big part of that is choosing the best appliances for your home. Fortunately, most natural gas appliances are low-maintenance and have excellent energy efficiency. Before heading out to the stores to shop, visit the ENERGY STAR website run by the EPA to learn how to choose energy-efficient products. When you buy natural gas appliances with an ENERGY STAR rating, you are getting highly energy-efficient products that can help to lower your monthly operating costs without a compromise in performance.

How can I save money when buying new natural gas appliances?

If you’re making the switch from propane to natural gas, Walton gas (through Atlanta Gas Light) currently offers rebates on select appliances. Don’t miss this: Through Dec. 31, 2017, Rinnai is offering 0% interest free financing on its tankless water heaters.

Is it difficult to convert from propane to natural gas?

Switching your propane furnace, boiler, water heater, range or dryer to natural gas is easy. You may not have to buy new appliances. A qualified contractor can adjust your propane appliances to run on natural gas. Locate a qualified natural gas contractor or call us toll-free at 866.WEM.CGAS (866.936.2427).